How is the digital evolution of retail banking affecting customers?

The traditional bank branch has undergone a massive transformation over the past few years. Gone are the long queues of customers waiting patiently to conduct routine transactions such as paying bills, withdrawing cash and transferring money. Increasing automation and self-service banking within the branch, as well as the development of sophisticated telephone and online banking services have done much to reduce the effort and time needed by customers to carry…

Read more

Find out how Ricoh delivers 44% savings for Allianz Insurance UK with NetApp data storage refresh

Consumer demand force new ways of working in many of our organisations, whether it is access to your business online, through apps or maybe longer opening hours as well as remaining compliant to the various governing bodies and regulatory authorities. Whatever it is, the savvy consumer can play the field to find the best deal for them, so businesses need to keep up or risk losing out to their competitors.…

Read more

What all organisations can learn from retail banks

In today’s rapidly changing world where expectations are rising all the time, the need for agility has never been greater as business competes on its responsiveness to customer needs and changes in the marketplace. Nowhere is this more apparent than in retail banking – so what can leaders of all industries learn about banks and their approach to agility? The following three insights demonstrate agility in action, from digitally-enabled services…

Read more

Find out how the interactive whiteboard is helping Virgin Money’s IT department to improve its incident management

Pen and paper ways of working may have been the traditional choice for us but new technologies have opened up much more engaging, interactive and effective ways to collaborate, share information and connect remote teams into a seamless, virtual ones. Virgin Money is a prime example of having experienced inefficiencies by using the traditional flip chart method when recording internal IT incidents. This technique was proving to be extremely challenging…

Read more

Financial services see greatest business benefit in digital maturity

Financial services businesses of all sizes are the most likely across sectors to recognise the importance of achieving digital maturity in relation to the financial success of their company. The financial services industry clearly sees reaching a state of digital maturity as a money-maker, with 73 per cent anticipating that it will have a positive effect on organic business growth. In addition, 62 per cent say that it will make them…

Read more